Returns & Exchanges

At Legacybox, we stand behind the quality of our digitization process and offer a 30-day satisfaction guarantee on all electronics and conversion services. If you are not completely satisfied with your order, we are committed to making it right through a re-transfer or a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided to ensure your media is tracked and insured during transit.

3

Pack Your Items

Securely place your original media and the Legacybox digital assets into the original crush-proof box to prevent damage.

4

Drop Off and Track

Take your package to any authorized shipping location; you will receive a confirmation email once our facility processes your return.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing